Terms of Service

All pricing is quoted in USD unless agreed otherwise. Invoices are issued in USD by default; GBP and EUR invoicing is available on request. Prices quoted are valid for 7 days from the date of issue.

Work does not begin until the deposit (or full payment, where applicable) has been received and cleared. For projects with multiple milestones, milestone payments are due before each subsequent phase begins. SwahiliBridge reserves the right to withhold delivery until outstanding invoices are settled.

Every project includes one round of revisions within the original agreed scope at no additional charge. A revision is defined as a correction, clarification, or refinement of the delivered work based on feedback that falls within the original project brief.

• Revision requests must be submitted within 14 days of delivery. Requests received after this period may be treated as new work.
• Revisions are typically returned within 24–48 hours depending on scope.
• Changes that fall outside the original brief — including new source content, expanded scope, or changed requirements — are quoted and invoiced as separate work.
• For certified translations, revisions that require re-certification (due to changes requested by the client after certification) will incur additional charges.

Clients may cancel a project at any time. The refund applicable depends on how much work has been completed at the point of cancellation.

All work completed to the point of cancellation will be delivered to the client. SwahiliBridge will notify the client of the percentage complete and applicable refund within one business day of receiving a cancellation notice.

SwahiliBridge treats all client information, files, communications, and project content as strictly confidential. A non-disclosure agreement (NDA) is signed before any files are exchanged — this is a default requirement on every engagement, not an optional add-on.

• Client files are stored in encrypted cloud storage and accessible only to team members directly involved in the project.
• Files are deleted 90 days after delivery unless a different retention period is agreed in writing.
• SwahiliBridge will not reference, cite, or disclose any client name, project type, or content without prior written consent — including for testimonials, case studies, or marketing purposes.
• Any subcontractors or team members engaged on a project are bound by the same NDA obligations before accessing project materials.
• These obligations survive the termination of the engagement indefinitely.

Upon receipt of full payment, the client receives full ownership of all deliverables produced for that project — translated documents, research reports, voice recordings, subtitle files, localised assets, and all other outputs.

• SwahiliBridge assigns all intellectual property rights in the deliverables to the client upon full payment.
• Until full payment is received, SwahiliBridge retains all rights in the work and the client may not use, publish, or distribute it.
• SwahiliBridge retains the right to use anonymised project descriptions (not content) for internal quality benchmarking and portfolio purposes, unless the client requests otherwise in writing.
• Where the client provides source materials (documents, scripts, media), they warrant that they hold all necessary rights to those materials and that SwahiliBridge's work on them does not infringe any third-party intellectual property.
• SwahiliBridge is not liable for IP infringement that arises from source materials provided by the client.

SwahiliBridge provides professional language and research services with diligence and care. However, the following limitations apply:

• SwahiliBridge's total liability arising from any single project shall not exceed the fees paid for that project.
• SwahiliBridge is not liable for any indirect, consequential, or incidental losses — including but not limited to lost profits, missed opportunities, regulatory fines, or reputational damage — arising from any error, delay, or omission in the deliverables.
• Research outputs represent SwahiliBridge's professional assessment based on available information at the time of delivery. They are not guarantees of market conditions, regulatory outcomes, or business results.
• SwahiliBridge is not liable for losses arising from the client's use of deliverables for purposes outside those agreed at the time of commissioning.
• Nothing in these Terms limits liability for fraud, gross negligence, or death or personal injury caused by negligence.

We aim to resolve any dispute, disagreement, or complaint quickly and directly. If you have a concern about a project, please contact Mathayo Kapela directly by email — the vast majority of issues are resolved at this stage within 48 hours.

• Step 1 — Direct resolution: Contact Mathayo at mathayo@swahilibridge.com with a clear description of the issue. We will respond within 2 business hours.
• Step 2 — Formal notice: If direct resolution is not reached within 14 days, either party may submit a formal written notice of dispute.
• Step 3 — Mediation: The parties will attempt to resolve the dispute through a mutually agreed mediator within 30 days of formal notice.
• Step 4 — Arbitration: If mediation fails, the dispute shall be referred to binding arbitration under the rules of the Tanzanian National Commercial Arbitration Centre (NCAC).

These Terms of Service are governed by and construed in accordance with the laws of the United Republic of Tanzania.

Where a client is domiciled in a jurisdiction with mandatory consumer protection laws that override these Terms in part, those mandatory protections apply to the extent required by applicable law. For clients subject to GDPR, data protection matters are additionally governed by our Privacy Policy.

SwahiliBridge reserves the right to amend these Terms at any time. Material changes will be communicated to active clients by email with 30 days' notice. Continued engagement after the notice period constitutes acceptance of the revised Terms.