Real Problems,
Measurable Results

A cross-border mining acquisition in Tanzania required certified Swahili translations of 12 complex legal agreements. The deadline was 72 hours. Internal legal staff had no Swahili capability and a previous translation vendor had failed a court review.

We deployed two specialist legal translators working in parallel, with a senior reviewer cross-checking terminology against Tanzanian commercial law precedent. Notarized certification was arranged through our partner network simultaneously.

All 12 agreements were delivered certified within 68 hours. The documents passed court review on first submission — avoiding a 3-week resubmission delay that would have jeopardised the deal timeline.

An HR SaaS platform had attempted an East Africa launch using machine translation. User interviews revealed the Swahili was confusing and unnatural, leading to a 12% onboarding completion rate and high churn in the first 30 days. The product team needed a full reset.

We retranslated 15,000 UI strings from scratch, built a product-specific glossary, and ran moderated usability sessions with 15 HR managers in Nairobi and Dar es Salaam. Findings were fed directly back into the product team as a UX report.

Onboarding completion rate rose from 12% to 52% — a 40-point lift — within one release cycle. The product is now the company's fastest-growing regional market.

A UN agency's field team in rural Tanzania had produced 22 situation reports covering food security, displacement, and agricultural data. All 22 needed English translation within 5 days for a senior briefing in Geneva. The volume was beyond internal capacity.

Three translators worked in parallel shifts across the 5-day window, with a project manager coordinating file handoffs and terminology consistency across all reports. A shared glossary of field-specific terms was built on day one.

40,000 words delivered on schedule. The Geneva briefing proceeded without delay and the translated reports were later cited in a published UN situation assessment.

An East Africa retail brand was receiving a disproportionate number of returns and customer service complaints from Swahili-speaking customers. Investigation revealed machine-translated product descriptions were misleading — particularly around size, material, and usage instructions.

We localized 8,500 product strings with native Kenya-market Swahili, supplemented by a cultural review of product imagery and category copy. Size guides were rewritten from scratch to match local measurement conventions.

Localization-related returns fell by 34% in the following quarter. Customer service contacts in Swahili dropped by 28%. The brand subsequently expanded the Swahili storefront to Tanzania.

A 74-minute documentary about Tanzania's coastal communities needed both Swahili narration and broadcast-compliant TTML subtitles for an East Africa streaming launch. Previous vendors had failed the broadcaster's technical QA on subtitle formatting and timecode accuracy.

We provided full studio narration with a Dar es Salaam-based male voice talent, alongside TTML subtitle production conforming to EBU-TT specifications. A dedicated broadcast QA pass was run before final delivery.

The documentary passed the broadcaster's technical review on first submission. It launched on schedule and was featured as an editorial pick on the platform's East Africa homepage.

Ahead of the Tanzania general election, an accredited monitoring organization needed 120 civic education and observer protocol documents translated into certified Swahili within 48 hours. Any error or delay would have disqualified their observer team from participating.

Four translators operated in round-the-clock shifts. A senior editor reviewed every document before release. Certified hard copies were couriered to the Dar es Salaam field office as digital versions were transmitted.

All 120 documents delivered with 8 hours to spare. Zero errors were flagged on official submission. The organization's observer team was successfully accredited and deployed for election day.